![]() ![]() I have seen some restrictions cause problems. Enrollment Restrictions, start with just the Defaults and only allow Android work profile and not Android without any additional restrictions (i.e.Make sure you have licences for enrolment (second test device enrollment will help understand if this is an issue).Get the log from Email Support when you have the enrollment issue (as per screenshot).Test another device against your Intune config (not the same make/model, a similar OS version would be ideal but not necessary).You have setup Android Enterprise and want to use Work Profile (do not use the traditional Device Admin setup), other users have this device model working with Intune and it is listed as Android Enterprise Recommended on googles site (this is a very small list and takes a lot more work to get the AERbadge). Did you deployed the Intune Company portal to your test user account ?īased on what I have read so far I would not jump to Intune being the issue (well not a bug anyway).Did you approved the Intune company portal in Google Play store.Did you set conditional access policies?. ![]() Are enrollment restrictions configured to Allow android for Work profile and the correct version number (if configured)?.Are the user account you use to enroll your device able to join devices to Azure AD?.Users with compatible devices are encouraged to upgrade to the latest version of iOS and install the current Duo Mobile release from the App Store. Duo Mobile was removed from the App Stores for iOS 11 and 12 and earlier iOS versions. Do you use EM+S with Mobility (MDM and MAM setup) and it is setup correctly ? The minimum supported operating system version for Duo Mobile version 4 on Apple devices is iOS 13.Did you try, to remove the company portal and install it again from your user account google play store?.Di d you try to "soft reset" (shutdown) the P20 and start again ? I know it seems stupid but it helps sometimes. ![]() You can try a factory reset on your test device which, of course might be difficult to perform on an "in-use" personal device, and start again. I remember, that I have experienced some glitches including with the Intune company portal. I sorry but I did not tried to enroll to enroll a P20 since September last year so I could not say if there is a specific problem for the moment. ![]()
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